Privacy Policy

Last updated: 2026

Alfaaz CRM (“we”, “us”, or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you visit alfaazcrm.com or engage our services.

1. Information We Collect

• Information you provide: your name, email address, phone number, business details, and any message content you submit through our contact form, WhatsApp, email, or booking tools.
• Project information: data and access you share with us to build and operate your AI agents.
• Automatically collected data: basic technical information such as browser type, device, and general usage data that may be collected by our website or third-party tools.

2. How We Use Your Information

• To respond to your enquiries and provide quotes.
• To design, build, deliver, and support the services you request.
• To schedule and manage demo calls and meetings.
• To improve our services and communicate important updates.
• To comply with legal obligations.

3. Third-Party Services

We use trusted third-party tools to operate our business and deliver services, which may include scheduling (e.g. Calendly), form handling, messaging platforms (e.g. WhatsApp, Instagram/Meta), and your CRM. These providers process data under their own privacy policies. We encourage you to review them.

4. How We Share Information

We do not sell your personal information. We only share information with service providers who help us operate our business, when required by law, or with your consent. Any data we access to build your agents is used solely for that purpose.

5. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, to provide ongoing support, or as required by law.

6. Data Security

We take reasonable technical and organizational measures to protect your information against unauthorized access, loss, or misuse. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the right to access, correct, or delete your personal information, or to object to certain processing. To exercise these rights, contact us using the details below.

8. Cookies

Our website and embedded third-party tools may use cookies or similar technologies to function properly and understand usage. You can control cookies through your browser settings.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the updated date above.

10. Contact

For privacy questions or requests, contact us at newsletter@alfaazcrm.com or via WhatsApp at +92 333 8671797.